Find quick answers to your questions below...

Gator Watch Owners • Can calls be made from the Gator to numbers outside the EU? • Can more than one person track or call the same Gator watch? • How come I can't download the Gator App onto my tablet? • How do I cancel my service plan? • How do I enter the emergency and whitelist numbers? • If I have trouble using the Gator App or Gator watch, who can help? • Is My Gator Watch waterproof? • My child cracked the display. What do we do? • What do I do if my Gator watch is stolen or lost? • Where can I download the Gator App for my phone? I forgot the password on the Gator 3 app. What do I do? • Why can't my Gator watch make calls ? • Why can't my Gator watch receive calls? • Why does the Gator App show my child is in a location he has never been? • Why is the location information not always precise? • Why is the tracking information not updating on the app? • Why won't my Gator watch battery charge? Watch Information • Are there any radiation risks when using the Gator watch? • At what age can a child use the Gator watch? • Can I download the Gator App on Windows OS? • Do you do discounts if I have more than one child? • Does the pedometer work like other fitness trackers? • Does the watch come with a warranty? • How long does the battery last? • How secure is My Gator Watch? • If I have trouble using the Gator 3 App or Gator watch, who can help? • Is My Gator Watch a 2G watch? • What colours are available? • Where can I download the Gator App for my phone? Service Plan Information • Are calls from the Gator watch to a UK number outside the UK included in the 60 minutes/month? • Are my payment details secure on your website? • Can I cancel my service plan? • Can I make calls from the watch to numbers outside of the UK? • Can I resell my watch? • Can I see the minutes used on the Gator app? • Can I use my Gator watch abroad (outside of the UK)? • Can I use my own SIM card in the Gator watch? • Do I need to pay a monthly charge to use the watch? • Do you send a monthly call log? • How can I ask a question about my service plan? • How much do I pay for calls after I have used up the 60 minutes included? • How much will it cost to use the watch in countries outside of the EU? • I am on the £11/month rolling contract service plan. How do I stop or reactivate the service? • I want to take my Gator watch on holiday to France. Can I do that and how much does it cost? • Is it possible for my child to run up big phone bills? • What happens if my credit card details change? • When does the billing start? • When you make a call lasting 20 seconds, does it round up to 1 minute? • Which mobile networks does the Gator watch use? • Will it be very expensive to use the phone in the EU?

My Account • How do I create an account? • How do I edit my account information? • I forgot my password. • How do I return my product? • What is your return policy? Payment and Delivery Methods • Do you deliver to my country? • How do I buy/redeem a gift certificate? • What are my payment choices? • When will my order be dispatched and what are my delivery charges? • How do I use a coupon? • When will my order be dispatched? Exchange and Return Policies • Exchange and return policy • Privacy Policy • Security Pricing and Billing • I have a question on my charges. • I need a copy of my receipt/invoice. • When will my credit appear on my account? • When will my credit card be charged? Contact information • Vulnerability Disclosure Contact • How do I contact you?