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Watch Information
Are there any radiation risks when using the Gator watch?
 

The highest measured SAR (Specific Absorption Rate) 10g is 1.43W/kg.
My Gator watch is in compliance with SAR for general population/uncontrolled exposure. Our device falls into the limbs limit (as it is worn on the wrist) of 4.0W/kg.
At what age can a child use the Gator watch?
  We recommend that 5 is the youngest age however it depends on your child's ability to understand how to use the watch and the phone functions.
Can I download the Gator App on Windows OS?
 

Sorry but our app cannot be currently downloaded on Windows OS. We will send updates via our newsletter if this changes in the future. Please subscribe to our newsletter so you will be one of the first to know.
Do you do discounts if I have more than one child?
 

Yes. Please email us at support@techsixtyfour.com if you would like to buy more than 1 Gator watch.

Does the pedometer work like other fitness trackers?
 

We do not collect historical or real time data on steps taken. The Gator pedometer only tracks steps taken during one full day starting at midnight. When the watch is in motion, the watch will track the steps taken but this is not reported to the app immediately. This was done in order to conserve the watch battery life. When the watch is not in motion, this will then report the steps collected to the app. The pedometer was added as a feature to see that a child was being active or not rather than like a fitness tracker where it is able to do a lot of data analysis and real time tracking.
Does the watch come with a warranty?
 

Yes. There is a 1 year warranty against any manufacturer’s defects. The warranty does not cover damage caused by improper use, damage to the display screen, if the back of the watch has been removed, if the watch has been tampered with, usual wear and tear and accessories. After one year, there may be reasonable charges for the repairs.

How long does the battery last?
 

The battery life is 4 days on standby which means when the watch is on but not in use. We suggest you turn off your watch at night when you are not using it.
How secure is My Gator Watch?
 

At Techsixtyfour, the security of our product, My Gator Watch, is of paramount importance. Our business follows all IoT security industry standards and best practices as set out by the IoT Security Foundation.

Since 2017, we have hired a London cyber security firm with industry accepted qualifications to do annual full penetration tests as part of our ongoing commitments to security along with monthly automated vulnerability assessments. We have completed our most recent pen test on Jan 30, 2019.

We are one of only 10% of UK companies that have a vulnerability disclosure policy on our website as we welcome researchers to help us in making our product as safe and secure as possible.

We have never been maliciously hacked as far as we or any of our partners are aware.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. All our watches are end to end encrypted.

If I have trouble using the Gator 3 App or Gator watch, who can help?
 

Please review the detailed User Manual attached to the email sent to you with the Gator watch phone number. If you have any further questions, please email support@techsixtyfour.com with your issue and contact details, and we will get back to you within 24 hours.
Is My Gator Watch a 2G watch?
  Yes. My Gator Watch is a 2G watch which means that it works in any country with 2G networks. We use 2G because it allows for a much longer battery life. Most of the EU has 2G networks and will continue to do so for many years. Few countries in the world now have stopped using 2G such as Australia and Singapore. If you would like to know more, please email us at support@techsixtyfour.com
What colours are available?
  We currently have blue, pink and black. We hope to have more colors in stock in the future.
Where can I download the Gator App for my phone?
 

The Gator 3 App is available through the Apple Store and Google Play
Or search for “Gator 3” on iOS or Android. You need to install the app published by “Gator Group”, not any similarly named apps.